We only accept orders submitted through a special standirdized form in MS Excel format. In order to place an order:

• Download the order form from here
• Take a look at an example of how to fill in the order form here
• Please ensure you follow all the requirements outlined below:
  • File name should comprise the number of the order and the client code (an example: 001_order_RAG.xls, where 001 is the order, and RAG is the client code). The client code will be given to you once you become our client.
  • The order form is to be filled in only in English, except the auto part names, which can be in any language.
  • All designations, numbers of auto parts, substitutions, etc are written in latin letters.
  • You can use the Constraints field to specify terms of order for the chosen position. Now you can choose the following constraints:
    1. ONLY THIS NUMBER
    2. ONLY THIS QUANTITY

    ONLY THIS NUMBER constraint should be used only if you want us to supply only chosen number, i.e. substitutes are not acceptable.

    ONLY THIS QUANTITY constraint is used only if you want us to supply the exact quantity as you ordered, and the quantity less than specified is not acceptable.

    It is important to understand, that you shall use these contraints only if they are really necessary.

  • The part can be ordered from the specific supplier (for exapmle if you see that another supplier has much higher price in Price-Online). For that in Price-online you can see the code of the dealer, which supplies the needed part at acceptable price. After that you can specify supplier code in the «Dealer» field, and the specified part will be ordered only from the chosen supplier, or will be ordered from another supplier, but only if the price of the part from another supplier is not higher than 5%.

    When adding position to the cart from Price-online you can restrict the supplier by marking the checkbox in «O.C.S.» (Only from chosen supplier) field.

  • «Fragile» field remains blank in most cases. Specify letter F if the part is fragile and needs additional packing.
  • «Order type» field remains blank at the typical delivery. When the required part is rare and is not available locally (in the Gulf countries) you can request to order it from Japan. In this case please specify by writing «A» (without quotes) - for air order from Japan, and «S» - for sea order from Japan. If you require a month back order - put «M» in the «Order type» field (you can read more detailed information about this type of order in the Frequently Asked Questions section).
  • «Shipment type» remains blank at the typical delivery.
  • The «Remarks» field can be filled out for two purposes. First, you can specify any important information for yourself (for example the internal identifier of the ordered position in your database) which will be printed on our stickers (stuck on the auto parts). Secondly, at the end of the field, after special sequence «!%», you can specify the code of your client (or any other identifier). In this case auto parts with different client codes will be separately grouped and packed into different boxes. We recommend you to read more detailed information on the correct usage of the field «Remarks» in section Customer zone -> Frequently asked questions.
• Send your order to us via «Customer zone» -> «Your Orders» -> «Add Order».

The standard order form allows us to avoid mistakes and enables us to process your order as quickly as possible.

For a timely execution of orders, please ensure that your balance is positive.